ISO 9001:2015 is an international quality standard used to assess the ability of a business to meet customer and applicable regulatory requirements and thereby address customer satisfaction.

ISO 9000 is a generic name given to a family of standards developed to provide a framework around which a quality management system can effectively be based. The ISO 9000 family includes:

• ISO 9000:2000(*) Quality Management System fundamentals and vocabulary
• ISO 9001:2000(R) Quality Management System requirements
• ISO 9004:2000(*) Quality Management Systems guidelines for performance improvement

ISO 9001:2008, the requirement standard, includes the following main sections:

• Quality Management System
• Management Responsibility
• Resource Management
• Product Realization
• Measurement Analysis and Improvement

What does it mean to me?

In order to use ISO 9000 to the fullest in helping you manage your organization's processes, there are a number of steps to take:

• First you need to define what you do and how your organization goes about its business,
• Then capture this in a documented system,
• and you have to do whay you say you do,
• then make sure you do it effectively,
• and lastly demonstrate this to your stakeholders through registration

Contact us to further discuss how to obtain an ISO 9001 Certification.